Refund policy

1. Return & Refund Policy

Due to the perishable and consumable nature of our food products, we do not accept returns, exchanges, or refunds for:

* Change of mind 

* Personal taste preferences 

* Accidental purchases 

* Orders no longer required 

* Incorrect product selection made by the customer 

All sales are considered final unless the product qualifies under the conditions listed below.

A replacement or refund may be considered only if:

* The product arrives damaged or broken. 

* The product leaks during transit. 

* An incorrect product is delivered. 

* The product is expired upon delivery. 

* The order is confirmed lost in transit by the courier partner. 

Customers must notify us within 24 hours of receiving the order by providing the following:

* Order number 

* Clear photographs and/or videos of the product 

* Images of the outer packaging 

Claims submitted after 24 hours of delivery may not be eligible for review.

After verification, we may, at our sole discretion:

* Send a replacement product, or 

* Issue a refund to the original payment method 

Approved refunds are typically processed within 7–10 business days. Actual credit timelines depend on the customer's bank or payment provider.